SpecXSmart is both. It’s a hybrid eyewear experience that combines the ease of online shopping with the trust and support of in-store service.

SpecXSmart goes beyond the typical online eyewear experience by combining the convenience of digital shopping with the reliability of in-person care. Unlike most websites, we’re backed by the physical locations of Ultimate Eyewear Ltd, which means you get:
- Accurate frame sizing
- Precise prescriptions and measurements
- Professional aftercare and adjustments

With SpecXSmart, you don’t have to choose between online ease and real-world support—you get the best of both worlds.

Absolutely. SpecXSmart is designed to fit every budget. With a wide range of frames and lens options—from budget-friendly basics to premium selections—you can build your perfect pair of glasses without overspending. Our platform lets you customize everything to match your style and your price point, so you get great value no matter what you choose.

At SpecXSmart, pricing is fully transparent—no surprises, no hidden fees. Each frame, lens material, coating, and feature is clearly priced, so you always know exactly what you’re paying for. Our SpecXFusion process lets you build your eyewear step by step, allowing you to customize your look and your budget at the same time. You’re in full control from start to finish.

At SpecXSmart, we offer a curated collection of over 50 brands and thousands of frame styles sourced from leading suppliers around the world. From bold designer pieces to everyday essentials, our selection is designed to suit every face, every style, and every budget. Whether you’re looking for something classic, trendy, or truly unique, we’re confident you’ll find a frame you’ll fall in love with.

At SpecXSmart, we provide a broad range of lens materials, features, and coatings to suit every need and budget. Whether you’re looking for affordable everyday lenses or premium high-performance options, you can customize your lenses to match your preferences and lifestyle.

Absolutely! SpecXSmart is designed to work from your phone, tablet, or computer. You can scan your face, sort frames, try them on virtually, and even place your order—all from the comfort of your home.

Absolutely! With our SpecXViewer tool, you can virtually try on frames using your device’s camera. Even if you’re already wearing glasses, our technology will digitally remove your current frames so you can see how new styles look—clearly and effortlessly. It’s a fun, easy, and unique way to find the perfect pair, making SpecXSmart a smart choice for your next glasses.

You’re welcome to browse and customize frames without a prescription. However, to order lenses, a valid prescription is required. If you don’t have one, we make it easy for you to schedule an eye exam with Ultimate Eyewear Ltd—no hassle, no hidden fees. Our seamless process ensures you get the care you need without the usual stress or searching.

Yes, we accept most major health cards and vision plans. Contact your nearest location to confirm coverage before your appointment.

Since we source frames and lenses from a variety of trusted international suppliers, delivery times can vary. Typically, once your order is confirmed, your glasses will be ready within 21 to 30 business days. We build in extra time to accommodate any unforeseen delays.

To keep you fully informed, our automated system sends updates via email and messages through your personal account at every step of the process.

No worries! When you select your preferred Ultimate Eyewear branch as your home location, you’ll be paired with a dedicated Xpert Advisor. This personal advisor will assist you both online and in-store—whether it’s for eye exams, collections, aftercare, or helping you make the best choices for your frames and lenses. Your Xpert Advisor is committed to guiding you every step of the way, ensuring your SpecXSmart experience is smooth, enjoyable, and memorable.

At SpecXSmart, we prioritize clear, timely communication through our automated system. You’ll receive email and message alerts keeping you informed at every step.

Plus, you get access to a personal online back office where you can view your entire eye care journey—past and current prescriptions, orders, invoices, and more.

For current orders, a progress bar shows the exact status in real time, so you always know where your glasses are in the process—without needing to ask. That’s the SpecXSmart way!

When your glasses are ready, you’ll receive an automated alert, and your personal Xpert Advisor will contact you to arrange a convenient collection date.

If you chose mail delivery, your glasses will be shipped directly to your address. If you prefer in-store pickup, we’ll schedule a date and time for you to visit your chosen Ultimate Eyewear branch and collect your glasses with ease.

Yes! One of the biggest advantages of shopping with SpecXSmart is our hybrid model. You enjoy the convenience and confidence of online shopping, plus the peace of mind knowing you can visit your home branch for any issues, adjustments, or frame alignments relating to your new pair of glasses. We offer the support you need that is not available with traditional online purchases.

Yes! Another big  advantage is that we offer complimentary tune-ups every 6 months, including frame realignment, screw tightening and ultrasonic cleaning. You’ll receive automatic reminders by email and through your personal back office when it’s time for your next tune-up.
We’re committed to supporting you long after your purchase, ensuring your glasses always look and feel their best.

We recommend having a comprehensive eye exam every 1 to 2 years, depending on your age and associated eye related diseases/conditions. Our SpecXSmart system will send you friendly reminders when your next exam is due!