Privacy Policy

Effective Date: 15th September, 2025 
Company Name: Ultimate Eyewear Ltd. – SpecXSmart 
Jurisdiction: Trinidad and Tobago 

Your privacy matters to us. This Privacy Policy outlines how SpecXSmart collects, uses, stores, and protects your personal data when you use our hybrid eyewear platform, including all smart tools and services. 

1. What We Collect

      When using SpecXSmart, we may collect: 

a. Personal Information

  • Name, email address, phone number
  • Shipping address
  • Date of birth (for account setup or prescriptions)

b. Account & Login Details

  • Username and encrypted password
  • Purchase history, preferences, and saved settings

c. Health & Prescription Data

  • Uploaded prescriptions
  • Eye exam results (if applicable)
  • Consultation notes (where applicable)

d. Facial Mapping & AR Data

  • Facial scans via SpecXSizer
  • Augmented reality data via SpecXViewer

e. Device & Usage Data

  • IP address, device type, browser info
  • Site behavior (pages viewed, features used)
  • Cookies and tracking tools (see Section 6)

2. How We Use Your Information

         We use your data to: 

  • Deliver and personalize your eyewear journey
  • Generate recommendations (via SpecXSizer, SpecXSorter)
  • Process your orders, payments, and delivery
  • Provide support, updates, and promotional messages
  • Improve our platform performance
  • Comply with legal obligations

We never sell your personal data to third parties.

3. Data Protection & Storage

  • All data is stored on secure servers using encryption
  • Facial scans and prescription data are stored only as long as needed
  • Passwords are encrypted and never visible in plain text
  • We follow industry-standard cybersecurity protocols

Please note: Prescription lenses and customized frames are non-refundable unless covered by the above conditions. 

4. Sharing Your Information

We only share your data with trusted third parties who support our services: 

  • Delivery and logistics partners
  • Optical labs and frame suppliers
  • IT providers and analytics platforms

All partners are contractually obligated to handle your data securely. 

5. Your Rights

Depending on your location, you may request to: 

  • Access, update, or correct your data
  • Delete your account or request data erasure
  • Object to data processing or withdraw consent

To exercise your rights, please contact us at:

Email:  eyewearevolved@specxsmart.com

6. Cookies & Tracking

We use cookies to: 

  • Enhance site performance
  • Store your preferences
  • Track usage for marketing and affiliate purposes

You can manage cookies via your browser settings. Disabling cookies may affect site functionality. 

See our full Cookie Policy below for more details. 

7. Data Retention

We retain your data only as long as necessary to: 

  • Fulfill your orders and account needs
  • Comply with legal or accounting obligations
  • Maintain access to your order history and preferences via your personal back office

8. Children’s Privacy

Our services are not intended for users under 18. We do not knowingly collect data from minors without parental consent. 

9. Policy Updates

We may update this policy from time to time. Material changes will be posted on this page and, if necessary, communicated via email. 

10. Contact Us

If you have any questions about this policy or your data:

Phone no: +1868-722-3937 (EYES)

Email:        eyewearevolved@specxsmart.com

Address: 4517 Washington ave.

Items Not Eligible for Return:

Returns & Refunds Policy

At SpecXSmart, we strive to deliver a personalized and high-quality eyewear experience. Due to the custom nature of our products, returns and refunds are limited. Once your order has been confirmed with your Xpert Advisor and payment has been made, items are non-refundable.

Prescription Lenses

Non-refundable unless defective due to manufacturing error. 

Optical Frames (via SpecXFusion)

Non-refundable once you have approved your frame choice in person or via digital confirmation. Returns only accepted if: 

  • The frame is defective or damaged before collection or delivery

Exchanges

If a product is eligible for return due to defect: 

  • You may request a refund or a one-time exchange
  • If you want a different style or item, place a new order after the return

Refund Process

If a product is eligible for return due to defect: 

  • Approved refunds are processed within 7–10 business days via:
  • Company cheque
  • Online bank transfer
  • Delivery fees are non-refundable

Cookie Policy

This Cookie Policy explains how SpecXSmart uses cookies and related technologies to enhance your experience. 

What Are Cookies?

Cookies are small data files placed on your device when you visit our site. They help us remember preferences and track user behavior. 

Types of Cookies We Use: 

  • Essential Cookies – Required for login, checkout, and secure access 
  • Performance Cookies – Analyze platform usage and improve site speed 
  • Functionality Cookies – Save your language, region, and past activity 
  • Marketing & Tracking Cookies – Help serve relevant ads or measure campaigns 
  • Affiliate Cookies – Track referral activity and reward you accordingly 

Facial Mapping & AR Tools

Some tools (like SpecXSizer and SpecXViewer) may temporarily store facial scan data or measurements to enhance your experience. This data is processed securely and is never used for biometric identification. 

Managing Cookies

You can: 

  • Enable or disable cookies through your browser settings.
  • Withdraw consent at any time.

Note: Some platform features may not work correctly if cookies are disabled. 

Third-Party Cookies

We may use trusted third-party services (e.g., analytics, payment gateways) that use their own cookies. Their policies will apply separately. 

Updates to This Policy

We may revise this policy periodically. Check this page for the latest version. For questions, contact us directly or refer to our Privacy Policy.